Modern 24/7 support

baslac® is there to provide you with effective assistance and support whenever you need. For questions about the baslac® products and the repair process you get here quick and easy answers - 24 hours a day. The thematic groups of our FAQ give you a comprehensive overview of the baslac product range and processes: from preparation to color identification and mixing to polishing and health and safety in the Bodyshop. Thus, providing you the confidence in repair processes.

Why doesn’t BASF provide color chips for baslac?

Our recommended color retrieval process for baslac uses our handheld e-finder Star Spectrometer allowing users to search from the entire color database including service formulas. This process, when utilized correctly, provides increased accuracy and can save time and money. When color chips get utilized search results can be limited.

Could BASF provide standard chip only?'

The recommended color retrieval process for baslac utilizes our handheld e-finder Star Spectrometer. For trained individuals, the accuracy of the spectrophotometer makes this process fater and more accurate than color chips.

Why do I have to make the library that other paint companies provide color chips? 

The color retrieval process we train to offers a much superior color match. When you create spray out cards you utilize your paint equipment in your environment versus paint chips produced in a lab environment. This combination provides you with better results overall. 

What is the accuracy of the color retrieval process?

Users who have proper training on the color retrieval process using our handheld e-finder star spectrometer will enjoy a high degree of accuracy. To achieve the highest levels of accuracy, users should follow our recommended process of sand and polish panel, wipe clean, take reading, and properly read results.

What happens if my spectrophotometer breaks?  How would I choose colors?

A loaner program exists in the event your spectrophotometer needs repair or calibration. To receive a loaner, please fill out this form, and ensure you have your device’s serial number handy.

What happens if my BASF computer crashes?

baslac users will have access to utilize BASF's Refinity platform (Hyperlink to https://refinity.basf.com/) allowing them access to our accurate digital color matching tools. Once you have an account, you can access Refinity from any computer or mobile device. 

Why do I need to polish the vehicle prior to scanning?

When you polish an area on the vehicle prior to scanning for color retrieval you will get a better measurement. Polishing and cleaning allows light to reflect properly. 

The spectro only process will take me longer to choose colors (I am a commission painter and I cannot spend time matching colors) 

When utilizing our color retrieval process you will likely find process the matching process faster and more accurate.